Master Service Agreement Template
This Master Service Agreement (“Agreement”) is entered into and made effective as of [Effective Date] (“Effective Date”), by and between [Full Legal Name of Client], a company duly organized and existing under the laws of [Jurisdiction], with its principal place of business at [Client Address] (“Client”), and [Full Legal Name of Service Provider], a company duly organized and existing under the laws of [Jurisdiction], with its principal place of business at [Service Provider Address] (“Service Provider”). Each of Client and Service Provider may be referred to individually as a “Party” and collectively as the “Parties”.
WHEREAS, Client desires to procure certain services from Service Provider, and Service Provider is willing to provide such services to Client, all in accordance with the terms and conditions set forth herein;
NOW, THEREFORE, in consideration of the foregoing and the mutual covenants and agreements contained herein, and intending to be legally bound, the Parties agree as follows:
Definitions and Interpretation
For the purposes of this Agreement, the following terms shall have the respective meanings ascribed to them below, unless the context requires otherwise:
“Affiliate” means, with respect to a Party, any entity that is, directly or indirectly, under common control with, controlled by, or controlling such Party.
“Applicable Law” means all laws, regulations, governmental orders, guidelines, and codes of practice that apply to the Parties or the subject matter of this Agreement.
“Confidential Information” means any information disclosed by either Party, whether orally or in writing, that is designated as confidential or which by its nature is obviously confidential, including, without limitation, trade secrets, business plans, strategies, financial information, and customer information.
“Deliverables” means any reports, documents, materials, software, or other items to be provided by Service Provider to Client pursuant to this Agreement.
“Force Majeure Event” has the meaning ascribed to it in the Force Majeure section of this Agreement.
“Intellectual Property Rights” means all present and future rights associated with intangible property, including without limitation, patents, copyrights, trademarks, trade secrets, design rights, and all other proprietary rights.
“Services” means the services to be provided by Service Provider to Client as further described in this Agreement, or as may be mutually agreed upon in writing by the Parties from time to time.
Unless the context otherwise requires, words importing the singular include the plural and vice versa, and words importing gender include all genders. Headings are for convenience only and shall not affect interpretation. References to a person include individuals, partnerships, corporations, and unincorporated associations.
In the event of a conflict between the provisions of this Agreement and any other document, the terms of this Agreement shall prevail unless expressly stated otherwise.
Any reference to a Party includes its successors and permitted assigns.
Should any provision of this Agreement be held invalid or unenforceable, such provision shall be construed so as to render it enforceable and effective to the maximum extent possible, and the validity and enforceability of the remaining provisions shall not be affected.
No rule of construction applies to the disadvantage of a Party because that Party was responsible for the preparation of this Agreement.
Scope of Services
Service Provider agrees to provide to Client the Services described in [Insert Description/Scope of Services], which may include, but are not limited to, consulting, technical, advisory, or support services, and any related Deliverables as specified by the Parties.
The manner in which Services are to be performed, including timelines, milestones, and performance criteria, shall be mutually agreed upon in writing by the Parties prior to commencement.
Service Provider shall provide the Services using personnel who possess the appropriate level of skill, experience, and qualifications, and shall ensure that all Services are rendered in a professional and diligent manner.
The Parties may, from time to time, mutually agree in writing to modify, add, or remove specific Services to be provided under this Agreement, and such modifications shall become effective upon execution by both Parties.
Service Provider shall provide periodic reports regarding the progress and completion of the Services, in accordance with the reporting frequency and format agreed upon between the Parties.
All equipment, materials, and resources necessary for the performance of the Services shall be provided by Service Provider, unless otherwise agreed in writing.
Client shall provide Service Provider with reasonable access to Client’s premises, personnel, systems, and information necessary for the performance of the Services.
Any dependencies, prerequisites, or cooperation required from Client to enable Service Provider to deliver the Services shall be detailed in a mutually agreed written document.
Term and Termination
This Agreement shall commence on the Effective Date and shall continue for an initial term of [Initial Term] unless terminated earlier in accordance with this section.
Upon expiration of the initial term, this Agreement may be renewed for successive periods of [Renewal Term] upon mutual written agreement of the Parties.
Either Party may terminate this Agreement for convenience by providing at least [Notice Period] prior written notice to the other Party.
Either Party may terminate this Agreement immediately upon written notice in the event of a material breach by the other Party, provided that the breaching Party fails to cure such breach within [Cure Period] after receipt of written notice of such breach.
This Agreement may be terminated immediately by either Party if the other Party becomes insolvent, files for bankruptcy, or ceases to do business in the ordinary course.
Upon termination or expiration of this Agreement, Service Provider shall promptly cease all Services and deliver to Client any Deliverables or work in progress for which payment has been received.
Termination of this Agreement shall not affect any rights or obligations of the Parties that have accrued prior to the effective date of termination.
Clauses of this Agreement which by their nature are intended to survive termination shall remain in full force and effect notwithstanding any such termination.
Fees, Invoicing, and Payment Terms
In consideration for the performance of the Services, Client shall pay Service Provider the fees set forth in [Fee Schedule or Insert Placeholder for Fees], payable in accordance with the terms of this Agreement.
Service Provider shall submit invoices to Client on a [Insert Invoicing Frequency] basis, detailing the Services performed, the applicable fees, expenses, and any supporting documentation reasonably required by Client.
Unless otherwise agreed in writing, all invoices shall be due and payable within [Payment Period] days of receipt by Client.
All payments shall be made in [Currency] to the bank account designated in writing by Service Provider, free and clear of any deductions or withholdings except as required by Applicable Law.
If Client disputes any portion of an invoice, Client shall notify Service Provider in writing within [Dispute Period] days of receipt of the invoice, specifying the nature of the dispute. The Parties shall use good faith efforts to resolve any such dispute promptly.
Late payments shall accrue interest at the rate of [Interest Rate]% per month (or the maximum rate permitted by Applicable Law, if lower), calculated from the due date until the date of payment in full.
Service Provider may suspend performance of Services upon written notice if any undisputed invoice remains unpaid more than [Suspension Period] days after the due date, provided that Service Provider has given Client at least [Notice Period] days’ prior written notice of such suspension.
Client shall reimburse Service Provider for all pre-approved, reasonable, and documented out-of-pocket expenses incurred in connection with the performance of the Services.
All fees and amounts payable under this Agreement are exclusive of any applicable taxes, duties, or levies, which shall be the responsibility of Client.
Change Management
Any changes to the scope, nature, or timing of the Services, including Deliverables, milestones, or fees, shall be subject to a formal change management process agreed upon by the Parties.
Either Party may propose a change by providing a written change request outlining the proposed changes, reasons, and any impact on fees, timelines, or resources.
Upon receipt of a change request, the receiving Party shall review and respond in writing within [Review Period] days, indicating acceptance, rejection, or a counter-proposal.
No change shall be binding on either Party unless set forth in a written amendment to this Agreement or a change order signed by both Parties.
In the event of a change that affects the performance of the Services, the Parties shall collaborate in good faith to implement the required adjustments to the project plan, fees, or schedule.
Any dispute arising out of a requested or implemented change shall be resolved in accordance with the Dispute Resolution section of this Agreement.
The Parties acknowledge that change management is essential to the successful delivery of Services and agree to cooperate fully and promptly in respect of all reasonable change requests.
Service Provider shall not be obliged to perform any changes until a mutually agreed change order has been executed by both Parties.
All records of change requests, approvals, and amendments shall be maintained by Service Provider and made available to Client upon request.
Confidentiality and Non-Disclosure
Each Party acknowledges that it may receive Confidential Information from the other Party during the course of this Agreement and agrees to maintain the confidentiality of all such Confidential Information.
Each Party shall use the same degree of care to protect the Confidential Information of the other Party as it uses to protect its own confidential information of a similar nature, but in no event less than reasonable care.
Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing Party, except to those employees, agents, or contractors who have a legitimate need to know and are bound by confidentiality obligations no less stringent than those set forth herein.
The obligations of confidentiality shall not apply to information which: (i) is or becomes publicly available through no act or omission of the receiving Party; (ii) is lawfully received from a third party without restriction; (iii) is independently developed by the receiving Party without use of or reference to the disclosing Party’s Confidential Information; or (iv) is required to be disclosed by law, regulation, or court order, provided that the receiving Party gives prompt notice to the disclosing Party and cooperates in seeking confidential treatment.
Upon termination or expiration of this Agreement, or upon written request of the disclosing Party, each Party shall promptly return or securely destroy all Confidential Information of the other Party in its possession or control, except as otherwise required by law.
No license or other rights are granted by either Party to the other with respect to Confidential Information except as expressly set forth in this Agreement.
Each Party acknowledges that unauthorized disclosure or use of Confidential Information may cause irreparable harm to the disclosing Party, entitling it to seek injunctive or equitable relief, in addition to any other remedies available at law.
The obligations set forth in this section shall survive for a period of [Survival Period] years following the termination or expiration of this Agreement.